How can I reduce cost of IT services without jeopardizing high quality standards?
Emerging countries in Latin America like Mexico, offer lower operational costs mainly because of lower labor rates, reduced travel distance, lower turnover, and reduced management overhead to oversee the projects. Other benefits that prevent outsourcing projects from failure and lowering quality standards are a strong cultural compatibility with the United States and a large pool of bilingual skilled technical personnel. In 2004, Mexico had the largest number of IT graduates in Latin America, with 79,000 students graduating from Information Computer Technology programs. English language is now taught in most Mexican schools as the official second language, and is a requirement for graduation from most private universities. Additionally, most engineering and technical subjects are taught using American text books. Without a doubt, Mexico is working to provide qualified human resources tailored to respond to the accelerated IT growth and U.S. IT market needs.
To estimate potential cost savings visit: www.infolinksa.com/ROI/ online calculator
How can I ensure my company is selecting the right solution by outsourcing technical skills to Mexico?
A large supply of bilingual skilled technical personnel is available in the border of Mexico/U.S. Many of our employees live and work on the Mexican border but were educated in U.S. Universities and have a rich understanding of the business culture which minimizes the risk of linguistic or cultural mis-understandings.
What Quality Certifications does Infolink have in place?
Infolink is certified in ITIL best practices and is currently working towards a CMMI certification at Level 2 for software projects.
What are the main benefits of using Mexico as a Nearshore Provider for IT and Support services?
- Close monitoring of projects
- Mexico’s Inflation rate is very stable only 4% compare to 14% in India
- Same time zone as U.S.
- Reduction of overall risk
- Lower Turnover
- Spanish/English Language Capabilities
- Productivity improvements due to greater ability of the project team to focus time and energy towards the project instead of trying to align cultural issues
- Data security through the use of U.S. Data Centers and protection of valuable intellectual property rights due to the NAFTA treaty
- Stable political environment
- Increased predictability of project outcome, cost the overall project, resource expenditure, quality, and time
- Savings accruing from general cultural commonalities instead of having to iron out cultural differences
For product/customer support projects in particular, the business value is very well defined in terms of:
- Increased positive support experiences
- Improved response and resolution times by about 50%
- Reduce customer defection
- Reduce your support cost by 30-50%
What projects benefit from Outsourcing Nearshore?
Recommended functions include: Customer/Product Support, Help Desk, Technical Support, Product Inquiries, Installation Support, Database Ticketing & Tracking, Overflow Support, Software Development, Quality Assurance/Testing, Documentation, and Database Administration, but especially those that require Spanish-language skills may be outsourced Nearshore. For these projects, it is prudent to consider that a Nearshore strategy also prevents overburdened management due to extensive travel or working awkward hours.
Find more details on our Product Support EnvironmentSM at http://www.productsupportenvironment.com
Who are Infolink's primary customers?
Infolink has experience working with fortune 500 US companies as: IBM, Wellpoint, Motive, Delphi Mexico, EDM (a division of GE), Telynx and WSI.
Where is Infolink located?
Infolink is headquartered in El Paso, TX with a Production and Support Center in Juarez, Mexico
What technical capabilities does Infolink manage?
Access to Infolink skill matrix
How many years has Infolink been in business?
Infolink was founded in 1995
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